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KCA width the Consumer Will Create a Happy World. We ard witnessing rapid changes in the consumer enviroment thanks in part to globalization of the marketplace. and technological developmet which has enabled the CONSUMER market to expand from offline to online.
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Consumer Dispute Settlement Commission

About CDSC

  • Purpose of Establishment

    The CDSC was established at the KCA in accordance with article 60 of the 「Framework Act on Consumer」.

  • Role
    • The CDSC is a quasi-judicial authority that reviews consumer dispute cases and make settlement decisions.
    • ※ The dispute resolution of the CDSC is the last resort for resolving disputes between the parties before the judicial remedy process is carried out by the court.
  • Organization
    • The CDSC consists of 150 members including 1 chairman, 4 standing commissioners. Commissioner are recommended by the KCA and appointed by the KFTC.
    • Through the amendment of the 「Framework Act on Consumer」 on October 31st 2017, the number of commissioners for the CDSC has been expanded (Standing 2->5, Non-Standing 48->145)
About CDSC
Standing
Commissioners
Non-Standing Commissioners Total
Consumer
Representative
Business
Representative
Experts by Sectors Attorneys Subtotal
2 21 14 54 28 117 119
  • Management and Performance
    • Committee meetings are held 1~3 times a week
    • Number of meetings
Management and Performance
Year 2013 2014 2015 2016 2017 2018.6
Meetings Total 108 114 118 105 92 53
Seoul 73 77 79 68 60 40
Others 35 37 39 37 32 13
Cases Individual 3,249 3,040 3,771 3,655 2,790 1,454
Collective 10 10 3 5 5 13
  • The CDSC is divided into 2 sub-committees.
  • The dispute settlement sub-committee holds meetings which consist of the chairman, standing members and 5-9 members designated by the chairman. The dispute mediation sub-committee holds meetings which consist of the chairman or standing members and 2-4 members designated by the chairman.

Effect of Mediation

  • Effectiveness of dispute settlement

If the parties accept mediation, the CDSC prepares the dispute resolution report which is equivalent to a judicial compromise(or a final ruling under the 「Civil Procedure Act」).

  • Failure to fulfill duties

    If one of the parties do not fulfill what has been agreed, the other party can exercise compulsory execution under the 「Supreme Court Regulations(Article 1768)」 upon obtaining the court’s execution clause.

    • Issue of service certificate
      • With one’s id card, the mediation decision(original copy) and the dispute resolution report, the party can receive the certificate of service on the dispute resolution report from Secretariat of the CDSC(7th floor at the KCA main office, Eumseon-gun Chungcheongbuk-do)
        (People living in different areas may gain information on how to issue the certificate from the mediator in charge)
    • Compulsory execution method
      • After submitting the certificate of service, the mediation decision(original copy) and the dispute resolution report to the Cheongju district court(Department of Civil Suit Application, +82-43-249-7314), one can obtain the execution clause and apply for the compulsory execution by visiting the executive office of distric court in the location of counter-party.
      • Detailed information can be found at the Supreme Court's website (www.scourt.go.kr)
  • Measures upon mediation failure

    If either party rejects the CDSC’s decision, the dispute can be settled through legal procedures(such as a small-sum civil suit).

    The KCA’s consumer lawsuit support system can be referred if cases in which the company has rejected the CDSC’s decision meet certain requirements such as cases under KRW 30million, cases of vulnerable consumers and etc.